Design the AI-Powered Workflow Logic for Customer Support
Redesigned the workflow builder UX, contributing to over 50% of company revenue.
Design the AI Response Experience for Human Agents
A generative AI copilot that helps human agents respond faster while staying in full control.
Built the first Design System to scale AI product delivery
A shared design system that helped teams build faster and stay aligned.
Reframe music NFTs as access passes for a fan community
A product pivot driven by low retention, shifting into ongoing fan experiences.
Simplify IoT Setup and Onboarding for Dog Camera
A redesigned setup experience that cut failure rates, reduced returns, and boosted customer satisfaction.
Create Reusable Steps to Simplify Workflow Building
Helping admins and engineers save time through step reuse.
Design the AI to Human Chat Handoff
A Sr. Product Designer from Los Angeles, experienced in B2B platforms, mobile apps, and scalable design systems. I lead product design for startup and enterprise teams, and currently run a design consultancy helping companies in building digital and AI products.
My work also helps marketing shape user journeys and content strategy to increase brand and customer engagement.